In regards to the recent guidelines implemented by Health Officials due to COVID-19, we have made some changes to the way we operate. During this uncertain time, our top priority is the health and welfare of the human race.
We are still taking orders and booking custom blinds and shades consultations online and during this time we are working around the clock to improve the website in order to serve you better. Due to our current situation there maybe some delays with delivery times on certain orders.
Item Not Available?
As you may have noticed certain items that were previously listed online, has now disappeared. This is due to certain brands not being able to operate during this time. Your favourite brands such as Evoke Flooring, Kentwood Floors, Abode Flooring and Shade-O-Matic custom blinds and shades is still available online.
At present (2) of our custom blinds and shades suppliers have notified us of delayed production times with an increase from 10 days to 15 days. This is due to our custom blinds and shades suppliers taking action and reducing the number of employees at work at any one given time.
As it relates to flooring, most orders can be picked up from one of our warehouse locations within 5 - 7 days of receiving order confirmation or within 2 days if you order a product stocked where it is to be picked up.
As it relates to wallpapers and custom blinds and shades, if at any point fabric or wallpaper rolls because unavailable our website www.flooringcache.com will be updated with 'Pre order' next to the colour and this item will only be available for orders once it becomes available again.
Please note at the time of writing this post our emails are being answered mostly at mornings and all weekend long and is little delayed as right now our priority is to get as many orders processed and on it's way to you as quickly as possible.
In addition to our regular cleaning practices, we are implementing the thorough guidelines advised by the CDC and WHO in our warehouse and work-spaces.
Our upmost priority is the well-being and health of our employees, customers and community. Please take care of yourselves and the health of your loved ones by following the government guidelines.
This too shall pass.
The Flooring Cache Team.